Scope Platinum Access Equality Award

Scope is the leading disability awareness organisation in the UK and undertook an extensive audit of every aspect of the CityFleet service from the perspective of a passenger with disabilities.

The process also included an aspect of ‘mystery shoppers’ trialling the service from booking to the comfort of the ride and all aspects of customer service.

At the time CityFleet was aiming for the Silver or Gold iteration of the award, and was delighted to learn, that for the first time ever, a transport operator had been chosen to have exceeded these levels and received the Platinum Access Equality Award.

Scope is the leading disability awareness organisation